Full-time Customer Relations Representative

at Star City Games in Roanoke VA

Star City Games is looking to add a Full-Time Customer Relations Representative to our team!

Star City Games’ Customer Relations Representatives serves as an ambassador of StarCityGames.com by providing quick and efficient customer care to our online customer base.

The Customer Relations Representative is responsible for handling online orders, reaching out to customers to solve order issues, monitoring social media relating to StarCityGames.com, and addressing customer inquiries through telephone and email correspondence.

Essential Duties

  • Ensure orders from our largest account are being handled in a timely fashion
  • Monitor all forms of social media for customer feedback, questions and commentary. Answering questions when possible, or forwarding to the appropriate department.
  • Maintaining quarterly reviews of forward-facing customer FAQ documents on StarCityGames.com
  • Find substitutes for missing items that we are unable to find in our inventory or recommend refunds if those substitutes cannot be found.
  • Answer customer emails regarding mail order issues and special requests.
  • Resolve customer issues and answer customer inquiries
  • Process customer orders
  • Process customer order payments and refunds
  • Assist with Order Fulfillment

Skills and Qualifications

  • Have 3+ years of customer service experience
  • Excellent written and verbal communication skills
  • Possess a great attention to detail
  • Ability to remain polite, composed, and professional with all customers at all times
  • Ability to remain flexible and accomplish tasks quickly in a fast-paced environment
  • Able to relocate to Roanoke, VA
  • Moderate to extensive Magic: the Gathering knowledge
  • Familiarity with Microsoft Word, Excel, and Outlook

Salary and Benefits

  • Salary, based on experience
  • Health Insurance
  • Dental, Vision, and Supplemental Insurance
  • 401(k) Retirement Plan
  • Paid Time Off
  • Paid Holidays



Recent jobs at Star City Games
Full-time Inventory Solutions Associate at Star City Games in Roanoke VA 12/03/2018
Part-time Processing Assistant at Star City Games in Roanoke VA 11/28/2018

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Published at 11/26/2018
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